Your Privacy and Confidentiality is protected
Our Privacy Policy
Top Shelf Care is committed to protecting the privacy of our clients, visitors, and users of our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, ensuring we comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information to provide you with our services and meet your individual needs. This may include but is not limited to:
- Name, address, and contact details
- Date of birth
- Health and medical information
- NDIS participant number
- Emergency contact information
- Information relevant to your care and support
We collect this information through various means, including when you fill out forms, speak with us over the phone or in person, or provide it directly through our website.
2. Use of Personal Information
We use the personal information we collect to:
- Deliver the services you have requested
- Coordinate with health professionals and other service providers
- Manage and administer our services, including client records
- Comply with legal and regulatory requirements
- Improve our services and tailor them to better suit your needs
We will not use your personal information for any purpose other than those outlined here without your consent, unless required by law.
3. Disclosure of Personal Information
We may disclose your personal information to third parties, including:
- Health professionals involved in your care
- Government agencies such as the NDIS or Centrelink
- Other service providers with your consent
- Law enforcement agencies if required by law
We take reasonable steps to ensure that third parties adhere to similar privacy obligations and safeguard your information.
4. Security of Personal Information
We are committed to ensuring the security of your personal information. We take reasonable steps to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using secure systems and processes for data storage, access control, and communication.
5. Access to Personal Information
You have the right to access the personal information we hold about you, subject to any legal exceptions. If you wish to access or correct your personal information, please contact us using the details below. We will take reasonable steps to respond to your request within a reasonable timeframe.
6. Use of Cookies and Website Analytics
Our website may use cookies and other technologies to track usage and enhance your online experience. This data is generally anonymous and used to improve website functionality. You can control cookie settings through your browser.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on our website, and we encourage you to review the policy periodically.
8. Contact Us
If you have any questions or concerns about how we handle your personal information, please contact us:
We take your privacy seriously and will respond to any inquiries or complaints promptly.
Top Shelf Care
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